Changing or Deleting Items on an Order

You can easily change quantities or request dates for items in your order carts on the Place an Order screen. You can also delete items.

 

NOTES: For products added using the Order from Quotes customer resource, you cannot modify the Quantity or Request Date. Other order information, such as shipping address or carrier, can still be changed - see Completing Additional Order Detail Information.

 

Procedure - Changing an Order Item

  1. Overtype the value(s) in the Quantity and/or Request Date boxes.

TIPS: You can also click Contact Us to conveniently request more information on the product.

 

An Error icon Error icon appears if there are invalid entries on an order. Mousing over the icon opens a pop-up with information on correcting the entry.

 

An Alert icon Alert icon appears next to a part if the division has provided special information for it. Mousing over the icon opens a pop-up with the information.

 

NOTE: Order quantities may be rounded upward to coordinate with product box quantity, if applicable. For example, if you specify 19 in the Quantity box for a product sold in boxes of ten, the system will round your order quantity to 20 (two boxes of ten). You are notified immediately on the Place an Order screen, and later in the e-mail confirmation message, when this occurs.

  1. Click Update Order.

The screen refreshes with the new information.

Procedure - Deleting an Item from an Order

  1. Click the Delete icon to the right of the item you want to delete.

The deleted line remains onscreen in red strikethrough type, and the Message Center at the top of the screen notifies you that the part has been marked for deletion.

TIPS: You can restore any deleted item to your shopping cart by clicking the Undo Delete icon .

  1. When you are ready to remove all deleted parts, update the order by clicking one of the following buttons:

To complete additional order detail information, continue with Completing Additional Order Detail Information.

To display product details for an order, continue with Viewing Product Details for Order Items.

To submit your order, continue with Submitting Your Order.

To save the order as a template, continue with Saving Orders with Order Templates.

 

Related Topics

Introduction to Placing Orders

Adding Items with Quick Order Entry

Ordering from Quotes